Ever wondered why it can sometimes take a while to get a small item from us? Well, we decided we would share our production process from the moment the order is received until it is shipped. Hopefully this will help you better understand the inner workings of a small business and get to know the people responsible for that Pouch Cover or Hernia Support you are wearing right now!
Diane is responsible for making the Cummerbunds, Body Wraps, Hernia Supports, Boxer Shorts, Boxer Briefs, Comfee Drives and Waterproof Pockets. On top of the work she does for us, she also works in an administrative capacity for a local school.
Besides making all Women’s Underwear and the Snuggies for Men. She also creates our Pouch Cover inventory, sews Body Wraps and Cummerbunds and finalizes our patterns for the entire product line. Amelia is also a Professional Seamstress. She takes on individual clients for alterations ranging from Wedding Dresses to Prom Night attire.
Picking up where Rosemarie left off, Aurora makes the Waterproof Aprons and is responsible for the growth of the product lines. Before the end of the year, we look forward to her first update to the Women’s Underwear line. We are very excited about the initial brainstorming here!
Production begins when an order is received via the website, phone or email to me, Justin. I work, Monday to Friday from 9 AM to 11 AM processing and packaging. I also do product pick-up on Tuesdays each week. Once an order comes in, I print off the invoice, determine who the sewer(s) will be and generate a work order for all items that need to be produced. Upon completion, I email them off to Diane and Amelia. Next, the sewers inform me of approximately how long they expect each item to take. Some smaller items only take a couple of days, while others like Underwear and Hernia Supports can take up to 2 weeks of production time. Both sewers live outside the Alliston area, therefore pick-up is confined to Tuesday each week. So this is why, sometimes, even a small item can take 8 or 9 days to ship. If you order, for example a Pouch Cover, on a Sunday, the work order goes in on Monday, but the item cannot be finished by that Tuesday, so pick up ends up being a week later and the item is shipped the following Wednesday.
Typically, we expect 1 to 3 weeks processing time for all items during normal production, while in a heightened production state such as Black Friday, we aim for 2 to 4 weeks.
We hope this illuminates the challenges faced by the small business model and gives an insight into how your products are made. We will continue to provide content such as this going forward and feel free to leave your comments below.