At Weir Comfees, we hope you are pleased with all your items, but if for some reason you are not we offer the following returns and exchange policy:
All requests for a return or exchange must be made within 45 days from the date of shipment. All items must be in new, undamaged condition and must include all original packaging, if any was included. Due to reasons of hygiene, we cannot accept undergarments that have touched bare skin; therefore we suggest you try on these garments over your current underwear.
In order to ensure your refund or exchange is as expedient as possible, please follow these steps:
PO Box 255 Alliston, ON, L9R 1V5 Canada
*Please note: Weir Comfees is not responsible for any lost items while in transit to us and recommend you insure and track your return with your carrier of choice. We do not accept C.O.D. deliveries. Return shipments are at your own expense. If you are returning a faulty product for exchange or refund, Weir Comfees will reimburse you for the return shipping if you include a receipt. We will also pay for the shipping of replacement items.
**If you are exchanging due to size, colour or any other reason that does not constitute an error on our part, you will not be reimbursed for return shipping and may be required to pay additional shipping charges for any new products sent to you as an exchange.